Recordings & analytics

Learn from every call.

Every call is recorded, transcribed, and summarized. See what callers want, when they call, and which calls turn into bookings.

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Calls that convert

See which calls became bookings, messages, or transfers.

When people call

Spot your busiest hours and days, including after hours.

Knowledge gaps

Questions it couldn’t answer, ready for you to add the answer.

After-hours value

Enter your average job size to estimate the revenue from calls that came in after hours.

Recordings

Hear exactly what was said

Open any call to play or download the recording, read the transcript turn by turn, and see what GreetWise did, like booking a visit or texting a link.

  • Caller, outcome, and summary
  • Full transcript, turn by turn
  • Recording playback and download
Close the gaps

Turn unanswered questions into answers

When a caller asks something GreetWise doesn’t know, it shows up as a knowledge gap. Add the answer as an FAQ once, and it’s handled on every call after that.

Scale plan
Features

Works even better together.

FAQ answers & rulesAnswers your most common questions exactly the way you would.Learn more Text & email alertsA text or email after every call with the caller, the outcome, and a summary.Learn more Caller memory & contactsGreets returning callers by name and keeps every conversation in one place.Learn more
FAQ

Common questions, answered.

Analytics is part of the Scale plan, and it’s included in every free trial.

Yes. Every call GreetWise answers is recorded and transcribed. You can add a recording disclaimer to your greeting.

Your call data is private to your account. Only teammates you invite can see it.

Questions callers asked that GreetWise couldn’t answer. Add the answer once and it’s handled on every future call.

Your next call could be your next customer.

Let GreetWise answer it.

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