Restoration answering service Emergencies answered right away.

How restoration companies use GreetWise

Water, fire, and storm damage don’t wait for business hours, and a homeowner with a flooded basement calls down the list until someone answers. GreetWise works as a 24/7 answering service for water damage, fire and smoke, mold remediation, sewage cleanup, and board-up companies.

Active emergencies transfer to your on-call team once the caller agrees, and everything else becomes a message with the job address and details. Mold assessments can be booked on your calendar, and you can choose a calm, steady voice and personality for callers having a very bad night.

• Burst pipe at 2 am

  “A pipe burst and there’s water all over my basement!”

  TransferredPro

  To your on-call team, once the caller says yes.

• Fire damage

  “We had a kitchen fire. Who do I talk to about cleanup?”

  TransferredPro

  To whoever handles fire jobs, by your rules.

• Mold check

  “I found mold behind the drywall. Can someone take a look?”

  BookedPro

  An assessment in your next open slot.

• Insurance

  “Do you bill my insurance directly?”

  Answered

  From the insurance process you added as an FAQ.

• Job status

  “When will the dehumidifiers be picked up?”

  Message taken

  With their name, number, and job address, for your team to call back.

• What to do now

  “What should I do until your crew gets here?”

  Link textedPro

  Your water-damage checklist, texted while they’re on the phone.

Common questions, answered.