How dental offices use GreetWise
Front desk teams juggle check-ins, insurance, and the phone at once, and many new patients call after the office closes. GreetWise works as a dental answering service for general, pediatric, cosmetic, and orthodontic practices. It answers every call, books new patients, and handles routine questions so your team can focus on the patients in front of them.
It books new-patient exams and cleanings and moves existing appointments when patients call to reschedule. Accepted insurance and office policies come from your FAQs, and new-patient forms can be texted during the call. After hours, a separate greeting and transfer rules get urgent calls to your on-call dentist.
The calls your practice gets, handled.
New patient
“I just moved here and I’m looking for a new dentist.”
BookedProA new-patient exam in an open slot on your calendar.
Insurance
“Do you take Delta Dental?”
AnsweredFrom the plans you list as FAQs.
Toothache on a Saturday
“I have a really bad toothache and it’s Saturday night.”
TransferredProTo your on-call dentist, once the caller says yes.
Reschedule
“I need to move my cleaning to next week.”
BookedProTheir existing appointment, found and moved.
New-patient forms
“Do I need to fill anything out before my visit?”
Link textedProYour new-patient forms, texted while they’re on the phone.
Billing question
“I got a bill I don’t understand.”
Message takenWith their name and number, for your billing team.
See what it does with your own calls. Every feature is included in the trial.
Start free trialBooks new patients on the first call
GreetWise books into your open times and collects the details you want, like the reason for the visit and how they found you.
Monday, Sep 28
Your calendar · Open until 6 PM
Cleaning · Op 1
Crown prep · Op 2
New-patient exam · Op 1
Filling · Op 3
Lauren Ward
(415) 555-0199
Answers insurance and office questions
Add the insurance plans you accept, your hours, and new-patient policies, and GreetWise answers them the way your team would.
FAQs
GreetWise can use common caller questions with the knowledge you provide here.
Do you charge for estimates?
Estimates are free for jobs in San Francisco. We charge a $79 trip fee for same-day emergency visits, credited toward the repair.
Do you work on weekends?
Yes. We take emergency calls 24/7 and schedule regular appointments Monday through Saturday, 7am to 6pm.
Are you licensed and insured?
Yes, we are fully licensed (CA #1045872) and insured.
