Message taking

Messages you can actually act on.

No more “call me back” voicemails with no name or number. GreetWise gets the caller’s details and the questions you need answered, then sends it all to you.

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Message Questions

What your agent collects when it takes a message.

Automatically Captured

Caller NameFull name

Caller Phone NumberFrom caller ID

Additional Questions

Add any extra questions to ask when taking a message.

1What’s the address for the job?

2What’s the best time to call you back?

3How did you hear about us?

Name and number, every time

Asks for the caller’s name and takes their number from caller ID, so you can always call back.

Your questions

Add your own follow-up questions, like the job address or the best time to call back.

Delivered instantly

The message is texted or emailed to you as soon as the call ends.

Ask what matters

Collect exactly what you need to call back

Choose how GreetWise asks for the caller’s name (full, first, or last, and whether to have them spell it), then add the questions you need answered on every message. It asks them one at a time and skips any the caller already answered.

Name in the format you choose, spelled if you want
Your own questions, asked in order
The message in the caller’s own words

Maria Gonzalez

(415) 555-0199

Sep 28, 02:14 PM

Service02:14

Call summary

Summarizing call…

Maria called about a backed-up kitchen sink and asked if someone could come out today. GreetWise checked the calendar, booked a 2:30 PM visit, and texted her what to expect before the plumber arrives.

2:14 / 2:14

Activity

Checked availability00:41

2:30 PM, 4:00 PM

Appointment booked01:02

Sep 28 @ 2:30 PM

Link sent01:30

Sunrise Plumbing: Here’s what to expect before your visit: sunriseplumbing.com/prep

Returning caller

4 calls

Maria Gonzalez

Customer since Mar 2026

AI context notes

Prefers texts over calls. Has a dog, so ask the tech to knock.

Never miss one

Every message lands on your phone

Get a text or email the moment a message is taken, with the caller’s name, number, message, and answers, plus a link to the full call. Choose which team members get which alerts.

Email Notifications

Receive call summaries and alerts by email.

Enabled

Enable or disable email notifications

owner@sunriseplumbing.com

CallsMessageAppointment

Text Notifications

Receive call summaries and alerts by SMS.

Enabled

Enable or disable text notifications

(415) 555-0123

MessageAppointment

2:17

GreetWise

Today 12:51 PM

GreetWise: New appointment booked

When: Monday, September 28 at 2:30 PM

Name: Maria Gonzalez

Number: +14155550199

app.greetwise.ai/calls/8f2c Reply STOP to opt out.

Today 2:17 PM

GreetWise: You have a new message

Name: Dave Richards

Number: +14155550147

Message: "Can someone quote a water heater replacement?"

What’s the address for the job? 88 Pine Ave

app.greetwise.ai/calls/41d7 Reply STOP to opt out.

Text Message

Features

Works even better together.

Text & email alertsA text or email after every call with the caller, the outcome, and a summary.Learn more 24/7 call answeringEvery call answered on the first ring, day or night, even when three come in at once.Learn more Call transfersSends callers to the right person when a human really is needed.Learn more

FAQ

Common questions, answered.

When a caller asks for someone who isn’t available, says they want to leave a message, or needs something it can’t handle on the call, like a quote. If you’ve set up a transfer for their request, it offers that first.

Yes. Add as many as you like, like the job address, the make and model, or the best time to call back. GreetWise asks them in order, and the answers come with the message in your alert.

Yes. Message taking is included on every plan.

Your next call could be your next customer.

Let GreetWise answer it.

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