HVAC answering service Every no-heat call, answered.

How HVAC companies use GreetWise

The first heat wave or cold snap brings more calls than any office can handle, and your techs are on roofs and in attics, not by the phone. GreetWise works as an HVAC answering service for heating, air conditioning, heat pump, and duct cleaning companies, and it answers several calls at once, so nobody hits a busy signal.

Seasonal tune-ups and repairs are booked on your calendar, and no-heat and no-AC calls transfer to your on-call tech, day or night. Your diagnostic fee, service area, and maintenance plan come from your FAQs, and alerts go to the right person: the on-call tech hears about transfers, and the office gets the bookings.

• No heat at 10 pm

  “Our furnace stopped and the house is freezing. Can someone come out tonight?”

  TransferredPro

  To your on-call tech, once the caller says yes.

• Seasonal tune-up

  “I’d like to get the AC checked before summer.”

  BookedPro

  Into an open slot on your calendar, inside your business hours.

• Diagnostic fee

  “How much do you charge to come out and take a look?”

  Answered

  From the diagnostic fee you added as an FAQ.

• New system quote

  “We’re thinking about replacing our furnace. Can someone give us a quote?”

  Message taken

  With their name, number, and answers to your questions, like home size and current system.

• Maintenance plan

  “What’s included in your maintenance plan?”

  Link textedPro

  Your plan page, texted while they’re still on the phone.

• Service area

  “Do you come out as far as Brookfield?”

  Answered

  From the service area you list.

Common questions, answered.