Call transfers

The right calls reach the right person.

GreetWise handles the routine calls and transfers the ones that need a human, like an emergency to your on-call tech or a billing question to the office.

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Rules by reason

Set transfer scenarios in plain English and a number for each.

Announced transfers

GreetWise checks that the caller wants to be transferred and asks them to hold, so there are no surprises.

Any phone

Transfer to a cell, a desk line, or another department.

Transfer scenarios

You decide what gets transferred

Describe each situation, like “emergency or urgent repair” or “wants to speak with the owner”, and where it should go. Everything else is handled by GreetWise.

Pro plan
  • Up to 20 transfer scenarios
  • A different number for each
  • Turn transfers on or off anytime
Stay informed

Know about every transfer

Transferred calls are logged with a summary and the reason for the transfer, and you can choose to get an alert for each one.

Features

Works even better together.

Message takingTakes a complete message with the details you need, and sends it to you the moment the call ends.Learn more Appointment bookingBooks, reschedules, and cancels appointments on your Google Calendar while the caller is on the line.Learn more Text & email alertsA text or email after every call with the caller, the outcome, and a summary.Learn more
FAQ

Common questions, answered.

Call transfers are included on Pro and Scale, and in every free trial.

GreetWise rings the number for up to 45 seconds. If nobody answers, the caller hears a short apology and the call ends, so make sure the number has its own voicemail set up.

Yes. Each transfer scenario can go to a different number.

Your next call could be your next customer.

Let GreetWise answer it.

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