Add FAQs and documents
Teach GreetWise the answers to your most common questions, and upload documents like price lists and policies.
Updated September 29, 2026
GreetWise already knows the basics from your Google Business Profile or website. FAQs and documents let you go further and control exactly how it answers.
Add an FAQ
- Open Agent settings and go to the FAQs tab.
- Click Add FAQ.
- Enter the question the way a customer would ask it, and the answer you want GreetWise to give.
- Save. GreetWise uses the new answer on the very next call.
Write answers the way you'd say them out loud. Short, friendly sentences sound best on the phone.
Upload documents
Documents are for longer reference material, like a service menu, price list, or policies. GreetWise reads them and uses them to answer questions.
- Open Agent settings and go to the Documents tab.
- Upload your file.
Documents are included on the Scale plan and in every free trial.
Find questions it couldn't answer
When a caller asks something GreetWise doesn't know, it shows up as a knowledge gap in Analytics. Add the answer as an FAQ and it's handled from then on.